Siebel Fundamentals Rel 15.5 Ed 1
Cost $2,700
Course Code
D92199GC20
Duration
2 days
Format
Live Virtual Class
What you will learn
Students learn to navigate and maintain data in Siebel applications by using common entities. Students explore built-in functionality in Siebel Sales and Siebel Call Center and then other cross-application features. The course is appropriate for customers on Siebel 15.x and Siebel 8.x. Hands-on activities are performed using Open UI
Learn To:
- Create, modify, delete, and search for records
- Work with common Siebel business entities
- Use basic functionality of Siebel Sales and Siebel Call Center
- Navigate Siebel applications
- Describe other cross-application features
- Describe best practices for a Siebel implementation
Audience
- End User
- Implementer
Objectives
- Describe Siebel Customer Relationship Management (CRM) applications
- Navigate the Siebel application user interface (UI)
- Work with common Siebel business entities
- User basic functionality of Siebel Sales and Siebel Call Center
- Describe common cross-application features
- Describe recommended implementation practices
Topics
- Using Siebel CRM
- Introducing Siebel CRM Applications
- Navigating
- Working with Data in the Siebel User Interface
- Common Siebel Business Entities
- Representing customers with Accounts and Contacts
- Describing tasks with Activities
- Defining sales-related objects with Opportunities and Quotes
- Resolving customer issues with Service Requests
- Using Siebel business entities to implement business practices
- Siebel Application Features
- Siebel Sales scenario: Opportunity Management
- Siebel Sales scenario: Forecasting
- Remote, TAS, Sales Methodologies
- Siebel Call Center: service scenario
- Email Response, SmartScript, Hoteling, and Multi-Tenancy
- Other Siebel Features
- iHelp
- Inbox
- Reports
- Audit Trail
- Search
- Administration
- Recommended Implementation Practices
Siebel Fundamentals Rel 15.5 Ed 1
$2,700.00
Additional information
| Schedules | Apr 26 2021 – Apr 27 2021 (2 days) 9:00 AM – 5:00 PM US-Eastern, Oct 25 2021 – Oct 26 2021 (2 days) 9:00 AM – 5:00 PM US-Pacific |
|---|---|
| Format | Live Virtual Class |
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