Siebel Fundamentals Rel 15.5 Ed 1

Cost $2,700

Course Code
D92199GC20

Duration
2 days

Format
Live Virtual Class

What you will learn

Students learn to navigate and maintain data in Siebel applications by using common entities. Students explore built-in functionality in Siebel Sales and Siebel Call Center and then other cross-application features. The course is appropriate for customers on Siebel 15.x and Siebel 8.x. Hands-on activities are performed using Open UI

Learn To:

  • Create, modify, delete, and search for records
  • Work with common Siebel business entities
  • Use basic functionality of Siebel Sales and Siebel Call Center
  • Navigate Siebel applications
  • Describe other cross-application features
  • Describe best practices for a Siebel implementation

Audience

  • End User
  • Implementer

Objectives

  • Describe Siebel Customer Relationship Management (CRM) applications
  • Navigate the Siebel application user interface (UI)
  • Work with common Siebel business entities
  • User basic functionality of Siebel Sales and Siebel Call Center
  • Describe common cross-application features
  • Describe recommended implementation practices

Topics

  • Using Siebel CRM
    • Introducing Siebel CRM Applications
    • Navigating
    • Working with Data in the Siebel User Interface
  • Common Siebel Business Entities
    • Representing customers with Accounts and Contacts
    • Describing tasks with Activities
    • Defining sales-related objects with Opportunities and Quotes
    • Resolving customer issues with Service Requests
    • Using Siebel business entities to implement business practices
  • Siebel Application Features
    • Siebel Sales scenario: Opportunity Management
    • Siebel Sales scenario: Forecasting
    • Remote, TAS, Sales Methodologies
    • Siebel Call Center: service scenario
    • Email Response, SmartScript, Hoteling, and Multi-Tenancy
  • Other Siebel Features
    • iHelp
    • Inbox
    • Reports
    • Audit Trail
    • Search
    • Administration
  • Recommended Implementation Practices

Enroll for Siebel Fundamentals Rel 15.5 Ed 1

Siebel Fundamentals Rel 15.5 Ed 1

$2,700.00

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SKU: D94197GC10 Categories: ,

Additional information

Schedules

Apr 25 2022 – Apr 26 2022 (2 days) 9:00 AM – 5:00 PM US-Eastern, Oct 24 2022 – Oct 25 2022 (2 days) 9:00 AM – 5:00 PM US-Pacific

Format

Live Virtual Class

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