Keep Adoption Content Current with DAPCare
SLA-backed, points-based support for Oracle Guided Learning, Whatfix, WalkMe, and ClickLearn. We fix breaks, build new guides, localize, and report—so your teams adopt faster and document less.
DAPCare + TAM Training & Transformation
After go-live, updates can break flows and stretch teams thin. DAPCare fills the gap with expert consultants, a ticketing portal, and SLA-driven turnaround—keeping your in-app guidance and SOPs current across releases.
Post-Release Stability
We review, fix, and refresh content every time your UI or process changes.
We review, fix, and refresh content every time your UI or process changes.
One Portal, Clear SLAs
Submit, track, and prioritize requests in Zoho Desk with transparent status.
Submit, track, and prioritize requests in Zoho Desk with transparent status.
Global Coverage
Follow-the-sun support and surge capacity for major rollouts or peaks.
Follow-the-sun support and surge capacity for major rollouts or peaks.
How DAPCare Works
1) Onboarding & Advisory
- Scope mapping: apps, pillars, user groups.
- Backlog triage and SLA setup (High / Medium / Low).
- Success metrics: SLA, CSAT, FCR, MTTR.
2) Ticketing & Communication
- Submit & track in Zoho Desk with live status.
- Templates and acceptance criteria built-in.
- Weekly digest & monthly KPI reporting.
3) Fixes & New Content
- Repair broken flows after product changes.
- Create new guides or SOP packs on demand.
- Role-based help surfaced inside your apps.
4) Quarterly Refresh & Localization
- Content reviews for each release.
- Localization & glossary alignment.
- KT sessions for internal teams.
SLA Targets
High
Critical, wide audience
~1 business day
Critical, wide audience
~1 business day
Medium
Specific group, non-blocking
~2–3 business days
Specific group, non-blocking
~2–3 business days
Low
Planned changes
~3–5 business days
Planned changes
~3–5 business days
Points-Based Pricing
1 Support Point = 1 hour of expert service. Choose a bucket that fits your scale.
50 Points
Pricing on Request
- Hypercare or small scopes
- Light fixes & updates
100 Points
Pricing on Request
- Compact programs
- Quarterly refresh & ad-hoc requests
250 Points
Pricing on Request
- Multi-pillar programs
- Regular releases & localization
500 Points
Pricing on Request
- Full managed services
- Dedicated surge capacity
Rollover up to 50 hours within 12 months. Low-balance alerts & audit-ready reports included.
Ready to Experience Hassle-Free DAP Management?
Streamline your digital adoption journey with DAPCare. Get in touch for a personalized consultation or quote.
Contact Us