End users can be given all the training in the world, but if they do not mentally “buy in” to accepting the change, the training effort and cost will be wasted and their use of the applications and business processes will not meet expectations. Managing change isn’t just about communication. Larger, more complex, and more significant change efforts require more than communication to influence the hearts and minds of stakeholders to accept the change.
Whether you are making a simple process change or transforming your organization, we can tailor a change management approach that fits your project, culture, and budget. We look at the whole end-user adoption experience and journey to make sure it is consistent before and after go-live.
We use an approach that uses leading practices and some innovations of our own. It is influenced by Kotter and aligned to Prosci’s ADKAR model. We specialize in:
- Change Journeys and Plans
- Stakeholder, Impact, and Readiness Assessment
- Communication and Engagement
- Large Scale Change Management and End User Adoption Programs
- Adoption Metrics and Monitoring
- Cloud and Digital Change
Rescue My Change Program – When your change management program is in trouble or not meeting expectations
Change and Journey Plan
All change journeys need to be focused on the vision and business rationale for the change, defined, and planned in detail.
Assess Impact and Readiness
Creating change journeys requires data and information on what is changing as well as who is impacted and how.
Communication is critical, but it needs to be planned, deliberate, and managed.
Engage Leadership and Stakeholders
The real key to managing change is the active engagement of leaders, change champions, and all stakeholders, but it, too, needs to be planned, deliberate, and managed.
Engage HR during the project to manage changes to jobs and roles when they change as a result of the process and technology implementation.
Change Tools and Apps
When traditional approaches are not enough, there are lots of digital options that can be used to manage change.
Define, measure, and drive end-user adoption metrics. Set end-user adoption targets, measure them before and after go-live, and use change and training to drive them.
Sustain the Change
Going live is just part of the whole change journey so plan to manage change before and after go-live.